Refund Policy

1. Refund Eligibility

We offer full refunds for the unused period of your subscription. To be eligible for a refund, your account must be in good standing and without violations of our Terms of Service or Content Policy.

2. Refund Process

To request a refund, contact our support team at support@canaldark.ai with the subject "Refund Request". Include the email address associated with your account and the reason for the request. Our team will process your request within 5 business days.

3. Refund Calculation

The refund amount will be calculated proportionally to the unused period of your current subscription. For example, if you cancel halfway through the billing cycle, you will receive a refund for half the amount paid for that cycle.

Calculation example:

• Amount paid for a monthly subscription: $100.00
• Cancellation after 15 days (half the cycle)
• Refund: $50.00 (50% of the amount paid)

4. Refund Method

The refund will be processed using the same payment method used for the original purchase. The time for the amount to appear in your account may vary according to the financial institution, generally between 5 to 10 business days after refund approval.

5. Limitations

The following conditions are not eligible for refund:

• Accounts suspended for violations of Terms of Service or Content Policy
• Transaction fees or taxes
• Promotional credits or discounts applied to the subscription
• Cancellations requested after 30 days from the billing date (for annual plans)

6. Subscription Cancellation

The refund implies immediate cancellation of your subscription. After cancellation, you will lose access to the platform's premium features, but may continue to access content already created until the end of the original paid period.

7. Policy Changes

We reserve the right to modify this refund policy at any time. Any changes will take effect as soon as they are published on our website. We recommend regularly checking our refund policy to be aware of any updates.